For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company culture where employees are supported in training, development, and career progression. And the best part…the fun is just beginning! Today, Compass is at its most innovative and excited to be at the forefront of emerging clean technologies and a contributor to the global energy transformation.
Join Us. Help Shape the Future of Energy.
The Help Desk Support role is responsible for providing first-level technical support to employees across the organization. This position will assist with troubleshooting hardware, software, network, mobile device, and Microsoft 365 issues, while ensuring timely resolution of service requests. The successful candidate will support user onboarding and offboarding, equipment deployment, account administration, and day-to-day IT operations.
What You Will Do
Your responsibilities will include, but not be limited to the following:
- Provide first-line technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
- Manage user accounts, passwords, permissions, and access requests.
- Set up and deploy computers, software, and mobile devices for new employees.
- Assist with employee onboarding and offboarding activities.
- Maintain IT asset inventories and equipment records.
- Escalate complex issues to senior IT staff as required.
- Create and maintain technical documentation and user guides.
- Support IT projects, upgrades, and system implementations as assigned.
- Provide excellent customer service and follow through on support requests.
Education, Skills and Experience
Your education and experience include:
- Diploma or certificate in Information Technology, Computer Science, or a related field.
- 1 to 3 years of experience in a Help Desk, Desktop Support, or similar IT support role.
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Experience supporting desktop hardware, printers, mobile devices, and network connectivity issues.
- Familiarity with Active Directory, Entra ID (Azure AD), and user account administration.
- Strong troubleshooting, problem-solving, and organizational skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid driver’s license and ability to travel occasionally to company locations if required.
At Compass, we are always looking for the right people with “can do” attitudes and a willingness to help wherever needed, this means that you may need to take on other tasks and duties that may not be listed above or may change based on the location or needs of the company.