For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company culture where employees are supported in training, development, and career progression. And the best part…the fun is just beginning! Today, Compass is at its most innovative and excited to be at the forefront of emerging clean technologies and a contributor to the global energy transformation.
Join Us. Help Shape the Future of Energy.
Reporting to the Operations Manager, Field Service Canada, this position will be based out of Grande Prairie and will assist the Operations Manager, Field Service, to support the Field Service Group. Duties will include business development, establishing and maintaining corporate policies and procedures, developing and maintaining gross sales and gross profit margins, controlling costs, effectively managing and developing all personnel, and driving and maintaining customer service levels. Additional duties will include correct billing procedures, implementation of best practices in sourcing alternatives, and maintenance of company standards.
What You Will Do
Your responsibilities will include, but not be limited to the following:
- Responsible for overseeing the day-to-day service operations of the Canadian branch locations in compliance with Compass policies and procedures.
- Manage and direct all aspects of the service branches in a manner that ensures maximum benefit to Compass
- Oversee activities within the service department to ensure cohesion between all other Compass divisions and to ensure that customer service standards are met or exceeded, including travelling to sites and liaising with customers as required.
- Plan, direct, and control all activities to meet or exceed margins and overall profitability
- In conjunction with the Operations Manager and the director of service, work to develop and implement a business development plan for the service group.
- Train, mentor, coach and supervise all service department personnel
- Conduct staff meetings and training sessions to communicate company policies and objectives
- Assist in establishing and maintaining invoicing, payroll and billing procedures.
- Direct involvement in ensuring accounts receivable is kept current and up to date
- Oversee and make recommendations for improvements to the business systems, tools, machinery, and vehicles as required
- Lead, foster and support safety in all aspects of the daily business in conjunction with the Safety Advisor
- Problem-solving in a decision-making capacity.
Education, Skills and Experience
Your education and experience include:
- Experience in a Management role with a Gas Compression Field Service background is desirable.
- Understanding of basic accounting procedures and warranty administration
- Ability to analyze department workflow and processes with a view to improving quality, safety and productivity
- Able to oversee, monitor and manage financial decisions and budgets
- Strong organizational skills with proven ability to direct, develop and execute department initiatives
- Computer skills including ERP, Microsoft Office, and Navision
- Interpersonal skills, including human resources, collaboration with other business units, managing change, negotiation skills, and customer service skills
- Familiar with Safety programs and requirements
At Compass, we are always looking for the right people with “can do” attitudes and a willingness to help wherever needed, this means that you may need to take on other tasks and duties that may not be listed above or may change based on the location or needs of the company.