For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company culture where employees are supported in training, development, and career progression. And the best part…the fun is just beginning! Today, Compass is at its most innovative and excited to be at the forefront of emerging clean technologies and a contributor to the global energy transformation.
Join Us. Help Shape the Future of Energy.
Reporting to the VP of Service. This role ensures smooth daily operations, manages scheduling and communication between teams, and maintains compliance with company policies and service standards. The Manager provides leadership to administrative staff and collaborates closely with other managers to enhance operational efficiency and customer satisfaction.
What You Will Do
Your responsibilities will include, but not be limited to the following:
- Responsible for the day-to-day operation of all Field Service locations in the West Texas area and ensure compliance with Compass’ policies and procedures
- Manage and direct all aspects of the area service in a manner that ensures maximum benefit to Compass
- Coordinate activities within the department and with cross functional business units to ensure that customer service standards are met or exceeded including travel to sites and liaising with customers as required
- Plan, direct, and control all activities within the department to meet or exceed margins and overall profitability
- In conjunction with the senior leadership team, work to develop and implement a business development plan for the service group
- Train, mentor, coach and supervise all department personnel
- Conduct staff meetings and training sessions to communicate company policies and objectives
- Assist in establishing and maintaining invoicing, payroll and billing procedures
- Direct involvement in ensuring accounts receivable are kept current and up to date
- Assist in the development and maintenance of a warranty program
- Oversee and make recommendations for improvements to the business systems, tools, machinery, and vehicles as required
- Lead and foster and support safety in all aspects of the daily business in conjunction with the Safety Advisor
Education, Skills and Experience
Your education and experience include:
- Extensive expertise in natural gas compression processes and the mechanics of natural gas engines and compressors (Ariel, Caterpillar, Waukesha).
- A high school diploma or an equivalent
- 7-10 years compression process, production and equipment related experience and/or training
- Possesses thorough knowledge of natural gas compressor packages including all components and systems
- Key Competencies: Teamwork and collaboration, strong communication skills, analytical thinking with focus on planning and problem solving, and a customer-oriented approach.
- Valid Driver’s License
- Ability to read, write, speak and understand basic English
- Working knowledge of relevant HSE procedures and regulations
- Customer service orientation
Physical Strain
- Standard requirements. Bending, squatting, climbing, stooping, twisting and reaching will all be required occasionally in this position
- Sitting for long periods of time
- Lifting 10 pounds maximum with occasional lifting and/or carrying of objects weighing up to 10 pounds
- Must meet all OSHA regulations and must wear all required PPE when in the shop environment.
At Compass, we are always looking for the right people with “can do” attitudes and a willingness to help wherever needed, this means that you may need to take on other tasks and duties that may not be listed above or may change based on the location or needs of the company.